Contact us

We’re Here to Help You

At Freedom Horizon LLC, we believe that exceptional customer service is the cornerstone of a great shopping experience. Whether you have a question about our premium clothing, stylish cowboy hats, or durable mugs and bottles, need assistance with an order, or simply want to share feedback, our dedicated team is here to support you every step of the way. Based in Sheridan, Wyoming, at 30 N GOULD ST STE N, SHERIDAN, WY 82801, we are committed to making your experience with us seamless, enjoyable, and stress-free.

Our mission is to empower our customers to express their individuality through high-quality, creatively designed products, and that commitment extends to how we connect with you. We understand that shopping online can sometimes raise questions or concerns, which is why we’ve made it easy to reach us through multiple channels. Whether you’re in the United States or anywhere else in the world, we’re here to ensure your needs are met with professionalism and care.

How to Contact Us

We offer several convenient ways to get in touch with our team. No matter your query—be it about product sizing, shipping details, or payment options—we’re ready to provide clear, timely answers.

By Phone

Reach out to us directly at +8484916037868. Our phone lines are open Monday through Friday, from 9:00 AM to 5:00 PM MST, to assist with any inquiries. Whether you’re seeking advice on choosing the perfect cowboy hat or need help tracking an order, our friendly support team is just a call away. For international callers, please note that standard international calling rates may apply.

By Email

Send us an email at llcfreedomhorizon@gmail.com, and we’ll respond within 24-48 hours. Email is ideal for detailed inquiries, such as questions about custom orders, international shipping, or product care instructions. To ensure a swift response, please include your order number (if applicable) and a clear description of your request.

Through Our Website

Visit freedomhorizon.shop and use our online contact form, located in the “Contact Us” section. Simply fill out your name, email address, and message, and our team will get back to you promptly. The contact form is perfect for quick questions or feedback and is available 24/7 for your convenience.

By Mail

For formal correspondence or if you prefer traditional mail, you can write to us at:

Freedom Horizon LLC
30 N GOULD ST STE N
SHERIDAN, WY 82801
United States

Please note that responses via mail may take longer, but we’re happy to accommodate this method for customers who prefer it.

Why Reach Out to Us?

At Freedom Horizon LLC, we pride ourselves on being more than just a retailer. We’re a brand built on trust, quality, and a passion for customer satisfaction. Here’s why you can feel confident contacting us:

Responsive Support

Our team is trained to handle a wide range of inquiries, from product questions to order issues, with efficiency and care. We aim to resolve most inquiries within 24-48 hours, ensuring you’re never left waiting for answers.

Global Accessibility

Whether you’re shopping from New York, London, Sydney, or beyond, we’re equipped to assist customers worldwide. Our international support team understands the nuances of global shopping, including customs, duties, and shipping timelines, and is ready to guide you through the process.

Commitment to Your Satisfaction

Your happiness is our priority. If you’re not completely satisfied with your purchase, have questions about our products, or need assistance with returns or refunds, we’re here to make things right. Our customer-first approach ensures that every interaction leaves you feeling valued and heard.

Connect with Our Community

We love staying connected with our customers beyond the shopping experience. Follow us on social media to stay updated on new product releases, exclusive promotions, and styling tips for our clothing, cowboy hats, and drinkware. You can find us on platforms like Instagram, Facebook, and Twitter—search for @FreedomHorizonLLC to join the conversation.

By engaging with us on social media, you’ll also have the opportunity to share your own experiences with our products, participate in giveaways, and connect with a community of like-minded individuals who value quality, creativity, and freedom of expression. We often feature customer photos and stories, so don’t hesitate to tag us in your posts!

What You Can Contact Us About

Our team is equipped to assist with a wide range of topics, ensuring that no question is too big or small. Here are some common reasons customers reach out to us:

Product Inquiries

  • Sizing and Fit: Need help choosing the right size for our clothing or cowboy hats? We provide detailed sizing guides on freedomhorizon.shop, but our team is happy to offer personalized recommendations.

  • Product Details: Curious about the materials, care instructions, or design inspiration behind our mugs, bottles, or clothing? We’ll provide all the information you need to make an informed purchase.

  • Custom Orders: Interested in bulk orders or personalized products? Contact us to discuss your needs, and we’ll work with you to create a solution.

Order Support

  • Order Status: Track your order or get updates on processing and shipping timelines.

  • Payment Questions: Have questions about our secure payment methods, including Stripe, credit/debit cards, Apple Pay, or Google Pay? We’ll guide you through the process.

  • Returns and Refunds: Need to initiate a return or inquire about a refund? We’ll walk you through our hassle-free process, powered by Stripe’s fast refund system.

Shipping Information

  • Domestic Shipping: Learn about our shipping options within the United States, including estimated delivery times and costs.

  • International Shipping: Get details on shipping to your country, including customs, duties, and expected delivery timelines.

  • Tracking: Receive assistance with tracking your order or resolving shipping-related issues.

Feedback and Suggestions

We value your input! Whether you have feedback about our products, suggestions for new designs, or ideas for improving our website, we’re all ears. Your insights help us grow and better serve our community.

Our Commitment to Accessibility

At Freedom Horizon LLC, we’re dedicated to making our support accessible to everyone. Our website, freedomhorizon.shop, is designed with user-friendliness in mind, featuring clear navigation and responsive design for both desktop and mobile users. If you have accessibility needs or require assistance in a specific format, please let us know when you contact us, and we’ll do our best to accommodate you.

For international customers, we offer support in English and can provide assistance through translation services if needed. Our goal is to ensure that language or location is never a barrier to enjoying our products or receiving top-notch support.

Why Trust Freedom Horizon LLC?

When you contact us, you’re connecting with a company that values integrity, transparency, and excellence. Here’s what sets our customer service apart:

Powered by People

Our support team consists of real people who are passionate about our brand and dedicated to helping you. Unlike automated systems, we prioritize personal, meaningful interactions to ensure your needs are fully addressed.

Secure and Reliable

Your trust is important to us, which is why we use secure systems for all communications and transactions. Our website and payment processes are powered by Stripe, a globally trusted platform known for its high security standards, ensuring your personal information is always protected.

Global Reach, Local Care

While we serve customers worldwide, we approach every interaction with the care and attention of a local business. Our Sheridan, Wyoming, headquarters is the heart of our operations, but our commitment to you extends far beyond our home base.

Fast and Fair Resolutions

If you encounter an issue with your order, we’re committed to resolving it quickly and fairly. Our refund and return policies are designed to be straightforward, and our team is trained to handle disputes with empathy and efficiency.

Frequently Asked Questions

To make things even easier, we’ve compiled a comprehensive FAQ page on freedomhorizon.shop, covering common topics like shipping times, return policies, and product care. Before reaching out, you may find quick answers there. However, if your question isn’t covered or you prefer to speak with us directly, we’re always here to help.

Some examples of FAQs you might find:

  • How long does shipping take? We process orders within 1-2 business days, with domestic delivery typically taking 3-7 business days and international delivery varying by destination.

  • What payment methods do you accept? We accept credit/debit cards, Apple Pay, and Google Pay through our secure Stripe platform.

  • Can I return a personalized item? Our refund policy covers most items, but personalized products may have specific restrictions—contact us for details.

Our Promise to You

At Freedom Horizon LLC, we’re more than just a retailer—we’re a partner in your journey to express your unique style. When you contact us, you can expect:

  • Prompt Responses: We aim to reply to emails and contact form submissions within 24-48 hours and answer phone calls during business hours.

  • Personalized Support: Every customer is unique, and we tailor our responses to your specific needs.

  • Transparency: We provide clear, honest answers to your questions, with no hidden fees or fine print.

  • Continuous Improvement: Your feedback helps us refine our products and services, ensuring we’re always evolving to meet your expectations.

Join the Freedom Horizon Community

We invite you to connect with us not just as a customer, but as part of the Freedom Horizon community. Visit freedomhorizon.shop to explore our full range of clothing, cowboy hats, mugs, and bottles, and don’t hesitate to reach out with any questions or ideas. Follow us on social media, share your story, and let us know how we can make your shopping experience even better.

Thank you for choosing Freedom Horizon LLC. We look forward to hearing from you and helping you find the perfect products to celebrate your individuality.