Asked Questions (FAQ)

Your Questions, Answered

At Freedom Horizon LLC, located at 30 N GOULD ST STE N, SHERIDAN, WY 82801, we are committed to providing a seamless and satisfying shopping experience for our customers worldwide. Our mission is to empower you to express your individuality through our high-quality clothing, stylish cowboy hats, and durable mugs and bottles, available at freedomhorizon.shop. We understand that shopping online can raise questions, and our goal is to provide clear, comprehensive answers to ensure you feel confident in every purchase.

This FAQ page is designed to address the most common questions about our products, ordering process, payments, shipping, returns, and more. Whether you’re curious about sizing for our cowboy hats, the security of our Stripe-powered payment system, or how we ship to international destinations, you’ll find the information you need here. If your question isn’t answered below, our support team is ready to assist you at llcfreedomhorizon@gmail.com or +8484916037868.

General Questions

What is Freedom Horizon LLC?

Freedom Horizon LLC is a Sheridan, Wyoming-based retailer specializing in premium clothing, cowboy hats, mugs, and bottles. Our products are designed with creativity, quality, and affordability in mind, catering to customers across the United States and worldwide. Visit freedomhorizon.shop to explore our full range and learn more about our mission to inspire individuality.

How can I contact Freedom Horizon LLC?

You can reach us in several ways:

  • Email: llcfreedomhorizon@gmail.com (responses within 24-48 hours)

  • Phone: +8484916037868 (Monday–Friday, 9:00 AM–5:00 PM MST)

  • Contact Form: Available on freedomhorizon.shop

  • Mail: 30 N GOULD ST STE N, SHERIDAN, WY 82801, United States Our team is here to assist with product inquiries, order issues, or feedback.

What types of products do you sell?

We offer a carefully curated selection of:

  • Clothing: Premium, comfortable apparel, including tees, hoodies, and outerwear, designed for style and durability.

  • Cowboy Hats: Stylish hats that blend classic American heritage with modern flair, perfect for casual or statement looks.

  • Mugs and Bottles: Creatively designed, durable drinkware, including insulated bottles and dishwasher-safe mugs.

Are your products high quality?

Absolutely. We pride ourselves on using premium materials and rigorous quality control to ensure our products meet the highest standards. Our clothing is made from breathable, durable fabrics, our cowboy hats are crafted for longevity, and our mugs and bottles are built to withstand daily use while maintaining their unique designs.

Ordering and Payment

How do I place an order?

To place an order on freedomhorizon.shop:

  1. Browse our products and add items to your cart.

  2. Click the cart icon and select “Checkout.”

  3. Enter your shipping and contact information.

  4. Choose your payment method (credit/debit card, Apple Pay, or Google Pay) and complete the transaction via our secure Stripe platform.

  5. Receive an email confirmation with your order details.

What payment methods do you accept?

We offer secure payment options through Stripe, including:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover, and more.

  • Apple Pay: For fast, secure payments on Apple devices.

  • Google Pay: For convenient transactions on Android devices or Google accounts. All payments are encrypted and processed securely to protect your information.

Is it safe to pay on your website?

Yes, our payment system is powered by Stripe, a globally trusted platform that adheres to PCI-DSS standards. Your payment information is encrypted, and we do not store your card details on our servers. Stripe’s fraud detection tools monitor transactions to ensure your security.

Can I modify or cancel my order?

Once an order is placed, modifications or cancellations may not be possible if processing has begun. Contact us immediately at llcfreedomhorizon@gmail.com or +8484916037868, and we’ll do our best to accommodate your request before your order ships.

Why was my order canceled?

Orders may be canceled due to stock unavailability, pricing errors, or suspected fraudulent activity. If this happens, we’ll notify you promptly and issue a full refund via Stripe to your original payment method.

Shipping and Delivery

Do you ship internationally?

Yes, we ship to customers across the United States and worldwide. Shipping costs and delivery times vary by destination and are displayed at checkout. For details, see our Shipping Policy on freedomhorizon.shop.

How long does shipping take?

  • Domestic (U.S.): Orders are processed within 1-2 business days, with delivery typically taking 3-7 business days, depending on the shipping method.

  • International: Delivery times vary by destination (typically 7-21 business days). Customs clearance may add additional time. You’ll receive a tracking number once your order ships.

Who pays for customs duties and taxes?

International customers are responsible for any customs duties, taxes, or fees imposed by their country. These are not included in the product price or shipping cost and are determined by your local customs authorities.

Can I track my order?

Yes, once your order ships, you’ll receive a tracking number via email. Use this to track your package through our shipping carrier’s website. If you have issues, contact us at llcfreedomhorizon@gmail.com.

Returns and Refunds

What is your return policy?

Most products can be returned within 30 days of delivery if unused, unworn, and in their original condition with tags and packaging. Personalized or clearance items may not be returnable unless defective. For details, see our Refund and Return Policy on freedomhorizon.shop.

How do I return an item?

  1. Contact us at llcfreedomhorizon@gmail.com or +8484916037868 within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.

  2. Package the item securely with all tags and a copy of your order confirmation.

  3. Ship the package to the provided return address (typically our Sheridan, WY, facility) using a trackable method.

  4. Once received and inspected, we’ll process your refund via Stripe within 3-5 business days.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item). In such cases, we’ll provide a prepaid return label.

How long does a refund take?

Refunds are processed within 3-5 business days of receiving your return. Funds are credited to your original payment method (via Stripe) and may take an additional 5-10 business days to appear in your account, depending on your bank or payment provider.

Product-Specific Questions

How do I choose the right clothing size?

Our clothing sizing guides are available on freedomhorizon.shop, detailing measurements for each item. If you’re unsure, contact us for personalized sizing advice based on your measurements.

How do I care for my cowboy hat?

Most cowboy hats should be spot cleaned with a damp cloth and stored in a cool, dry place. Avoid prolonged exposure to water or heat. Check the care instructions included with your hat for specific guidance.

Are your mugs and bottles dishwasher-safe?

Many of our mugs and bottles are dishwasher-safe, but some may require hand washing to preserve their designs. Refer to the product description or care instructions for details.

Can I order custom or personalized products?

Yes, we offer personalized options for select mugs and clothing items. Contact us at llcfreedomhorizon@gmail.com to discuss custom orders. Note that personalized items are typically non-returnable unless defective.

Technical and Website Questions

Is your website secure?

Yes, freedomhorizon.shop uses SSL encryption to protect your data. Our payment system, powered by Stripe, ensures secure transactions with robust fraud protection.

Do I need an account to shop?

An account is optional but recommended for faster checkouts and order tracking. You can create an account on freedomhorizon.shop or check out as a guest.

What should I do if I encounter a website issue?

If you experience issues with freedomhorizon.shop (e.g., slow loading, payment errors), try clearing your browser cache or using a different device. Contact us at llcfreedomhorizon@gmail.com if the problem persists.

International Customers

How do I know if you ship to my country?

We ship to most countries worldwide. At checkout, enter your shipping address to confirm availability and see shipping costs. If your country isn’t listed, contact us for assistance.

Will I have to pay customs fees?

International orders may be subject to customs duties, taxes, or fees, which are determined by your country’s regulations. These are the responsibility of the customer and are not included in our prices.

Can I return an item from outside the U.S.?

Yes, international returns are accepted within 30 days, following the same eligibility criteria as domestic returns. You’ll be responsible for return shipping costs unless the return is due to our error. Contact us for an RMA number and return instructions.

Additional Support

What if my question isn’t answered here?

If you don’t find the answer you need, our support team is here to help. Contact us at:

  • Email: llcfreedomhorizon@gmail.com

  • Phone: +8484916037868

  • Contact Form: freedomhorizon.shop We aim to respond within 24-48 hours.

How can I stay updated on new products and promotions?

Follow us on social media (@FreedomHorizonLLC) for updates, promotions, and styling inspiration. Sign up for our newsletter on freedomhorizon.shop to receive exclusive offers and product announcements.

Our Commitment to You

At Freedom Horizon LLC, we’re dedicated to making your shopping experience exceptional. Our FAQ page is designed to provide quick, reliable answers, but we’re always here for personalized support. Whether you’re exploring our products, placing an order, or resolving an issue, we strive to deliver the same quality and care that define our clothing, cowboy hats, and drinkware.

Thank you for choosing Freedom Horizon LLC. Visit freedomhorizon.shop to shop our collection, and join our community of customers who value quality, creativity, and individuality.