Refund and Return Policy

Shop with Confidence at Freedom Horizon LLC

At Freedom Horizon LLC, located at 30 N GOULD ST STE N, SHERIDAN, WY 82801, we are dedicated to ensuring your complete satisfaction with every purchase. Our mission is to empower customers worldwide to express their individuality through our high-quality clothing, stylish cowboy hats, and durable mugs and bottles, available at freedomhorizon.shop. We understand that sometimes a product may not meet your expectations, which is why we’ve designed a straightforward, customer-friendly Refund and Return Policy to make the process as seamless and stress-free as possible.

Partnering with Stripe, a globally trusted payment platform, we ensure that refunds are processed quickly and securely, giving you peace of mind when shopping with us. Whether you’re in the United States or anywhere else in the world, our policy is built to provide clarity, transparency, and fairness. This page outlines everything you need to know about returning products, requesting refunds, and resolving any issues with your order.

Our Commitment to Your Satisfaction

At Freedom Horizon LLC, we stand behind the quality of our products. Our clothing is crafted with premium, breathable fabrics, our cowboy hats are designed for durability and style, and our mugs and bottles are built to withstand daily use while showcasing creative designs. However, we recognize that returns or refunds may sometimes be necessary, whether due to a change of mind, sizing issues, or other concerns. Our goal is to make the process as easy as possible, ensuring you feel confident in every purchase.

Here’s what sets our refund and return policy apart:

  • Hassle-Free Process: We’ve streamlined our return process to save you time and effort.

  • Fast Refunds via Stripe: Refunds are processed quickly through our secure Stripe platform, typically within 3-5 business days.

  • Global Accessibility: Our policy applies to both domestic and international customers, with clear guidelines for all.

  • Transparent Communication: We keep you informed at every step, from initiating a return to receiving your refund.

Eligibility for Returns

To ensure a smooth return process, please review the following eligibility criteria for returning products purchased from freedomhorizon.shop:

Timeframe

  • 30-Day Return Window: You may return most products within 30 days of delivery, provided they meet the conditions outlined below. The 30-day period begins on the date your order is delivered, as confirmed by the tracking information.

  • Exceptions: Certain items, such as personalized or custom-made products (e.g., monogrammed mugs or custom-sized clothing), may not be eligible for return unless defective. See the “Non-Returnable Items” section for details.

Condition of Items

  • Unused and Unworn: Products must be returned in their original, unused condition, with all tags, labels, and packaging intact. For clothing and cowboy hats, this means the item must not have been worn (beyond trying it on for fit), washed, or altered. For mugs and bottles, they must not have been used for food or drink.

  • Original Packaging: Items should be returned in their original packaging to ensure safe transit. If the original packaging is unavailable, please use secure packaging to protect the item during shipping.

  • Proof of Purchase: A copy of your order confirmation email or receipt (included in your package) is required to process your return.

Non-Returnable Items

Some items are not eligible for return due to their nature or hygiene considerations, unless they are defective or damaged upon receipt:

  • Personalized Products: Custom-made items, such as mugs with personalized designs or clothing tailored to specific measurements, are non-returnable unless there’s a manufacturing defect.

  • Clearance or Sale Items: Products purchased during clearance sales or marked as “final sale” may not be returnable. This will be clearly indicated at the time of purchase.

  • Gift Cards: Digital or physical gift cards are non-returnable and non-refunded. If you’re unsure whether your item is eligible, contact our support team at llcfreedomhorizon@gmail.com or +8484916037868 for clarification.

How to Initiate a Return

Returning a product to Freedom Horizon LLC is simple and straightforward. Follow these steps to start the process:

  1. Contact Our Support Team: Reach out to us within 30 days of delivery via email at llcfreedomhorizon@gmail.com or by phone at +8484916037868. Provide your order number, the item(s) you wish to return, and the reason for the return (e.g., change of mind, sizing issue, defective product).

  2. Receive Return Authorization: Our team will review your request and issue a Return Merchandise Authorization (RMA) number, along with return instructions and a shipping address. Returns without an RMA number may not be accepted.

  3. Package Your Item: Securely pack the item(s) in their original packaging (or equivalent) to prevent damage during transit. Include any tags, labels, and a copy of your order confirmation or receipt.

  4. Ship the Item: Send the package to the provided return address, typically our headquarters at 30 N GOULD ST STE N, SHERIDAN, WY 82801, unless otherwise specified. You are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).

  5. Track Your Return: Use a trackable shipping method and retain your tracking number. We recommend insuring the package, as we are not responsible for items lost or damaged during return shipping.

  6. Receive Confirmation: Once we receive and inspect your return, we’ll notify you via email about the approval or rejection of your return. If approved, your refund will be processed promptly.

Refund Process

We strive to process refunds as quickly as possible to ensure your satisfaction. Here’s how our refund process works:

Refund Eligibility

  • Full Refunds: If your return meets the eligibility criteria (within 30 days, unused, in original condition), you’ll receive a full refund for the item’s purchase price, excluding original shipping costs (unless the return is due to our error).

  • Partial Refunds: In some cases, such as items returned in slightly used condition or without original packaging, we may issue a partial refund at our discretion. You’ll be notified if this applies.

  • Defective or Incorrect Items: If you receive a damaged, defective, or incorrect item, we’ll cover return shipping costs and provide a full refund or replacement, based on your preference and product availability.

Processing Time

  • Inspection: Once your return is received at our facility, we’ll inspect the item(s) within 2-3 business days to confirm they meet our return criteria.

  • Refund Issuance: Approved refunds are processed through Stripe, our secure payment platform, within 3-5 business days of inspection. The refund will be credited to your original payment method (e.g., credit card, Apple Pay, Google Pay).

  • Credit to Your Account: Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account. Contact us if you don’t see your refund within this timeframe.

Refund Methods

Refunds are issued to the original payment method used for the purchase:

  • Credit/Debit Cards: Refunded to the card used at checkout.

  • Apple Pay/Google Pay: Refunded to the linked payment method.

  • Gift Cards: If part of your purchase was paid with a gift card, the gift card portion may be refunded as store credit, depending on the circumstances.

If you encounter any issues with your refund, our support team is available at llcfreedomhorizon@gmail.com or +8484916037868 to assist you promptly.

International Returns

We proudly serve customers worldwide, and our refund and return policy extends to international orders. However, there are a few additional considerations for customers outside the United States:

  • Return Shipping Costs: International customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item). We recommend using a trackable and insured shipping method.

  • Customs and Duties: Original shipping costs, customs duties, and import taxes are non-refundable. If you paid duties on your order, check with your local customs office for potential reimbursement.

  • Return Address: We’ll provide a specific return address (typically our Sheridan, WY, facility) when you receive your RMA number. Ensure the package is clearly labeled with the RMA number to avoid delays.

  • Processing Time: International returns may take longer to reach us due to shipping times. Once received, we’ll process your refund within the same 3-5 business day timeframe.

For international customers with questions about returns, contact us at llcfreedomhorizon@gmail.com for personalized assistance.

Why Choose Freedom Horizon LLC?

Our refund and return policy is just one part of our commitment to delivering an exceptional shopping experience. Here’s why thousands of customers trust us:

High-Quality Products

Our clothing, cowboy hats, mugs, and bottles are crafted with premium materials and innovative designs, ensuring durability and style. We stand behind every product we sell, and our return policy reflects our confidence in their quality.

Customer-First Approach

Your satisfaction is our priority. If something isn’t right with your order, we’ll work with you to resolve it quickly and fairly, whether through a refund, replacement, or exchange.

Secure Payments via Stripe

Our partnership with Stripe ensures that your payments and refunds are processed securely and efficiently. With robust encryption and fraud protection, you can shop with peace of mind.

Global Reach

We ship to customers across the United States and worldwide, and our return policy is designed to accommodate both domestic and international shoppers. No matter where you are, we’re here to support you.

Transparent and Fair Policies

We believe in clear, upfront communication. Our refund and return policy is designed to be easy to understand, with no hidden catches or complicated steps.

Common Return Scenarios

To help you understand how our policy applies, here are some common scenarios and how we handle them:

Scenario 1: Change of Mind

If you decide a product isn’t right for you (e.g., you ordered a cowboy hat but prefer a different style), you can return it within 30 days, provided it’s unused and in its original condition. You’ll receive a full refund for the item’s purchase price, minus original shipping costs. Contact us to initiate the return and receive your RMA number.

Scenario 2: Defective or Damaged Item

If you receive a damaged or defective product (e.g., a mug with a cracked handle or clothing with a manufacturing flaw), we’ll cover return shipping costs and offer a full refund or replacement, based on your preference. Please contact us immediately with photos of the issue for faster processing.

Scenario 3: Incorrect Item

If we send you the wrong item (e.g., you ordered a black cowboy hat but received a brown one), we’ll provide a prepaid return label and ship the correct item at no additional cost. If the item is out of stock, you’ll receive a full refund, including original shipping costs.

Scenario 4: Sizing Issue

If a clothing item or cowboy hat doesn’t fit as expected, you can return it within 30 days for a refund or exchange, provided it’s unworn and in its original condition. Check our sizing guides on freedomhorizon.shop, or contact us for personalized sizing advice before ordering.

Tips for a Smooth Return Process

To ensure your return is processed quickly and efficiently:

  • Act Promptly: Initiate your return within 30 days of delivery to meet eligibility requirements.

  • Include All Items: Ensure tags, labels, and original packaging are included to avoid delays or partial refunds.

  • Use Trackable Shipping: Choose a reliable, trackable shipping method to protect your return and provide proof of delivery.

  • Keep Records: Save your RMA number and tracking information until your refund is complete.

  • Contact Us for Help: If you’re unsure about any step, reach out to llcfreedomhorizon@gmail.com or +8484916037868 for assistance.

Our Promise to You

At Freedom Horizon LLC, we’re committed to making your shopping experience exceptional from start to finish. Our refund and return policy is designed to give you confidence in every purchase, knowing that we’ll stand by you if something isn’t right. Whether you’re returning a product due to a change of mind, a sizing issue, or a defect, we’ll handle your request with care, transparency, and efficiency.

If you have any questions about our policy or need assistance with a return, don’t hesitate to contact our support team. We’re available via email at llcfreedomhorizon@gmail.com, by phone at +8484916037868, or through the contact form on freedomhorizon.shop. Our team is here to ensure your experience with Freedom Horizon LLC is nothing short of outstanding.

Join the Freedom Horizon Community

Thank you for choosing Freedom Horizon LLC. We invite you to explore our full range of products at freedomhorizon.shop and join our community of customers who value quality, creativity, and individuality. Follow us on social media (@FreedomHorizonLLC) for updates, promotions, and inspiration on how to style our clothing, hats, and drinkware.

We look forward to serving you and ensuring your shopping experience is as bold and authentic as the products we create.