Privacy Policy

Your Privacy Matters to Us

At Freedom Horizon LLC, located at 30 N GOULD ST STE N, SHERIDAN, WY 82801, we are committed to protecting your privacy and ensuring that your personal information is handled with the utmost care. Our mission is to empower customers worldwide to express their individuality through our high-quality clothing, stylish cowboy hats, mugs, and bottles, available at freedomhorizon.shop. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with our services.

We partner with Stripe, a globally trusted payment platform, to ensure secure transactions, and we adhere to strict data protection standards, including compliance with regulations like the General Data Protection Regulation (GDPR) for European customers and the California Consumer Privacy Act (CCPA) for California residents. Our goal is to provide a transparent, secure, and trustworthy experience, whether you’re shopping from the United States or anywhere else in the world. If you have any questions about this policy, contact us at llcfreedomhorizon@gmail.com or +8484916037868.

1. Information We Collect

We collect information to provide you with a seamless shopping experience, process your orders, and improve our services. The types of information we collect include:

1.1 Personal Information

  • Contact Information: Name, email address, phone number, and shipping/billing address, provided when you place an order, create an account, or contact us.

  • Payment Information: Credit/debit card details, Apple Pay, or Google Pay information, processed securely through Stripe. We do not store your payment details on our servers.

  • Account Information: Username, password, and order history if you create an account on freedomhorizon.shop.

  • Customer Support Information: Details you provide when contacting us, such as emails, phone call records, or messages via our contact form.

1.2 Non-Personal Information

  • Browsing Data: IP address, browser type, device information, operating system, and pages visited on freedomhorizon.shop, collected via cookies and similar technologies.

  • Usage Data: Information about how you interact with our website, such as clicks, time spent on pages, and products viewed.

  • Analytics Data: Aggregated data used to analyze website performance and customer preferences, collected through tools like Google Analytics.

1.3 Information from Third Parties

  • Social Media: If you interact with us on platforms like Instagram or Facebook (@FreedomHorizonLLC), we may collect information you share publicly, such as comments or reviews.

  • Third-Party Services: We may receive information from partners like Stripe (for payment processing) or shipping carriers (for delivery updates).

2. How We Use Your Information

We use your information to provide, improve, and personalize your shopping experience. Specific uses include:

2.1 Order Processing and Fulfillment

  • To process your payments securely via Stripe.

  • To prepare and ship your orders, including generating shipping labels and tracking information.

  • To send order confirmations, shipping updates, and delivery notifications.

2.2 Customer Support

  • To respond to your inquiries, provide assistance, and resolve issues.

  • To process returns, refunds, or exchanges as outlined in our Refund and Return Policy.

2.3 Marketing and Communications

  • To send promotional emails, newsletters, or offers about our products (e.g., new clothing designs or cowboy hat styles), if you’ve opted in.

  • To display personalized ads based on your browsing history or preferences, where permitted.

  • To engage with you on social media or feature your content (e.g., product photos) with your consent.

2.4 Website Improvement

  • To analyze website performance and user behavior to enhance functionality and user experience.

  • To conduct market research and understand customer preferences for our clothing, hats, and drinkware.

2.5 Legal and Security Purposes

  • To comply with legal obligations, such as tax reporting or responding to legal requests.

  • To prevent fraud, unauthorized transactions, or misuse of our website, with support from Stripe’s fraud detection tools.

3. How We Protect Your Information

We take data security seriously and implement robust measures to protect your information:

  • Encryption: Our website uses SSL encryption to secure data transmission. Stripe uses industry-standard encryption for payment processing.

  • Access Controls: Only authorized personnel have access to your personal information, and they are bound by confidentiality agreements.

  • Fraud Protection: Stripe’s advanced fraud detection monitors transactions in real-time to prevent unauthorized activity.

  • Regular Audits: We conduct regular security audits to ensure our systems remain secure and compliant with industry standards.

We do not store your payment information on our servers. Stripe handles all payment data, ensuring compliance with PCI-DSS standards.

4. Sharing Your Information

We only share your information when necessary to provide our services or comply with legal requirements:

  • Service Providers: We share information with trusted partners, such as:

    • Stripe for payment processing.

    • Shipping carriers (e.g., USPS, FedEx, DHL) for order delivery.

    • Analytics providers (e.g., Google Analytics) for website performance insights.

  • Legal Compliance: We may disclose information to comply with laws, regulations, or legal processes (e.g., subpoenas or tax reporting).

  • Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred to the new entity, with continued protection under this policy.

  • With Your Consent: We may share your information for marketing or promotional purposes (e.g., featuring your product review) if you provide explicit consent.

We do not sell your personal information to third parties for marketing purposes.

5. Your Rights and Choices

We respect your right to control your personal information. Depending on your location, you may have the following rights:

5.1 Access and Update

  • Request a copy of the personal information we hold about you.

  • Update or correct inaccurate information by contacting us or updating your account on freedomhorizon.shop.

5.2 Deletion

  • Request deletion of your personal information, subject to legal obligations (e.g., retaining order records for tax purposes). Contact us at llcfreedomhorizon@gmail.com to submit a deletion request.

5.3 Opt-Out of Marketing

  • Unsubscribe from promotional emails by clicking the “unsubscribe” link in any email or contacting us.

  • Opt out of personalized ads by adjusting your cookie settings (see “Cookies and Tracking” below).

5.4 GDPR and CCPA Compliance

  • GDPR (EU Residents): You have the right to access, correct, delete, or restrict the use of your data, as well as data portability. Contact us to exercise these rights.

  • CCPA (California Residents): You have the right to know what data we collect, request deletion, and opt out of data sales (we do not sell data). Submit requests via llcfreedomhorizon@gmail.com.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on freedomhorizon.shop:

  • Essential Cookies: Necessary for website functionality, such as maintaining your cart or login session.

  • Analytics Cookies: Help us understand how you use our website, enabling us to improve performance and content.

  • Marketing Cookies: Used to deliver personalized ads or track the effectiveness of our campaigns.

You can manage cookie preferences through your browser settings or our website’s cookie consent tool. Note that disabling cookies may affect website functionality.

7. International Data Transfers

As a U.S.-based company, we process and store data in the United States. If you’re located outside the U.S., your information may be transferred to and processed in the U.S., where data protection laws may differ. By using our services, you consent to this transfer. We ensure compliance with GDPR and other applicable regulations for international customers.

8. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy:

  • Order Information: Retained for 7 years to comply with tax and legal obligations.

  • Account Information: Kept until you request deletion or your account becomes inactive for 2 years.

  • Browsing Data: Retained for up to 1 year for analytics purposes, unless you opt out.

9. Third-Party Links

Our website may contain links to third-party sites (e.g., social media platforms or carrier tracking pages). We are not responsible for the privacy practices of these sites. Review their privacy policies before sharing information.

10. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from children. If we learn that we’ve collected data from a minor, we will delete it promptly. Contact us if you believe we have inadvertently collected such information.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please reach out:

  • Email: llcfreedomhorizon@gmail.com

  • Phone: +8484916037868

  • Address: 30 N GOULD ST STE N, SHERIDAN, WY 82801, United States

  • Website: freedomhorizon.shop (use our contact form)

Our support team is available Monday through Friday, 9:00 AM to 5:00 PM MST, to assist you.

12. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on freedomhorizon.shop, and significant changes will be communicated via email or website notification. Your continued use of our services after updates constitutes acceptance of the revised policy.

Our Commitment to You

At Freedom Horizon LLC, your privacy is a priority. We’re dedicated to protecting your information while delivering a seamless shopping experience for our clothing, cowboy hats, mugs, and bottles. Our partnership with Stripe ensures secure transactions, and our transparent practices give you confidence in every interaction.

Thank you for choosing Freedom Horizon LLC. Explore our products at freedomhorizon.shop and join our community of customers who value quality, creativity, and individuality.