Shipping Policy

Fast, Reliable, and Transparent Shipping

At Freedom Horizon LLC, located at 30 N GOULD ST STE N, SHERIDAN, WY 82801, we are committed to delivering our premium clothing, stylish cowboy hats, mugs, and bottles to customers across the United States and worldwide with efficiency and care. Our mission is to empower you to express your unique style through high-quality, creatively designed products available at freedomhorizon.shop, and our shipping process is designed to ensure your order arrives promptly, securely, and in perfect condition.

We partner with trusted shipping carriers and use Stripe’s secure payment platform to provide a seamless experience from checkout to delivery. Whether you’re ordering a cozy hoodie from New York, a rugged cowboy hat from London, or an insulated bottle from Sydney, we strive to make our products accessible with clear shipping options, transparent costs, and reliable tracking. This Shipping Policy outlines everything you need to know about how we process, ship, and deliver your orders, ensuring a hassle-free experience for both domestic and international customers.

Why Choose Freedom Horizon LLC for Shipping?

Our shipping process reflects the same dedication to quality and customer satisfaction that defines our products. Here’s what sets our shipping experience apart:

  • Swift Order Processing: We process orders within 1-2 business days to ensure your items are shipped as quickly as possible.

  • Trusted Carriers: We work with reputable carriers like USPS, FedEx, UPS, and DHL to deliver your order securely and on time.

  • Global Accessibility: We ship to customers across the U.S. and worldwide, with tailored options for international delivery.

  • Transparent Pricing: Shipping costs are clearly displayed at checkout, with no hidden fees or surprises.

  • Trackable Deliveries: Every order includes a tracking number, allowing you to monitor your package’s journey.

If you have any questions about our shipping process, our support team is available at llcfreedomhorizon@gmail.com or +8484916037868, Monday through Friday, 9:00 AM to 5:00 PM MST.

How Our Shipping Process Works

1. Order Processing

Once you place an order on freedomhorizon.shop, our team begins preparing it for shipment:

  • Processing Time: Orders are processed within 1-2 business days (Monday–Friday, excluding U.S. holidays). During high-demand periods, such as holidays or promotional events, processing may take up to 3 business days.

  • Payment Verification: We use Stripe to securely process payments via credit/debit cards, Apple Pay, or Google Pay. Orders are processed only after payment is confirmed.

  • Stock Confirmation: We verify product availability to ensure your order is fulfilled accurately. If an item is out of stock, we’ll notify you immediately and offer a refund or alternative product.

2. Shipping Options

We offer a variety of shipping methods to meet your needs, with options displayed at checkout:

  • Domestic (U.S.) Shipping:

    • Standard Shipping: 3-7 business days, cost-effective for most customers.

    • Expedited Shipping: 2-3 business days, for faster delivery.

    • Priority Shipping: 1-2 business days, available in select U.S. locations.

  • International Shipping:

    • Standard International: 7-21 business days, depending on destination and customs processing.

    • Express International: 5-10 business days, for quicker global delivery. The available options and costs depend on your location, order weight, and selected method.

3. Tracking Your Order

Once your order ships, you’ll receive an email with a tracking number and a link to monitor your package’s progress through the carrier’s website (e.g., USPS, FedEx, DHL). If you experience issues with tracking or delivery, contact us at llcfreedomhorizon@gmail.com, and we’ll assist you promptly.

Shipping Costs

Shipping costs are calculated based on:

  • Order Weight and Size: Larger or heavier orders (e.g., multiple cowboy hats or insulated bottles) may incur higher fees.

  • Destination: Domestic U.S. shipping is typically more affordable than international shipping.

  • Shipping Method: Expedited or priority options cost more than standard shipping.

All costs are clearly displayed at checkout before you finalize your purchase. We strive to keep shipping fees competitive while partnering with reliable carriers. For international orders, customs duties, taxes, or import fees are not included in our shipping costs and are the responsibility of the recipient (see “International Shipping” below).

Domestic Shipping (United States)

For customers in the United States, we offer efficient and reliable shipping options:

  • Processing Time: 1-2 business days.

  • Delivery Time:

    • Standard: 3-7 business days.

    • Expedited: 2-3 business days.

    • Priority: 1-2 business days (select locations).

  • Carriers: We use trusted carriers like USPS, FedEx, and UPS, selected based on your location and shipping method.

  • Free Shipping Offers: We periodically offer free standard shipping on orders above a certain amount (e.g., $50 or more). Check freedomhorizon.shop for current promotions.

  • Delivery Locations: We ship to all 50 states, including Alaska, Hawaii, P.O. boxes, and military addresses (APO/FPO).

If your package is delayed, lost, or damaged, contact us immediately, and we’ll work with the carrier to resolve the issue.

International Shipping

We are proud to serve customers worldwide, making our clothing, cowboy hats, mugs, and bottles accessible to a global audience. Here’s what you need to know about international shipping:

Delivery Times

  • Standard International: 7-21 business days, depending on your country and customs processing times.

  • Express International: 5-10 business days, for faster delivery.

  • Customs Delays: International shipments may be subject to customs clearance, which can add 2-10 days. These delays are beyond our control but are typically minimal.

Customs Duties and Taxes

  • International customers are responsible for any customs duties, taxes, or import fees imposed by their country. These are determined by local customs authorities and are not included in our product prices or shipping costs.

  • We provide accurate product descriptions and HS codes to facilitate customs processing. We recommend checking your country’s regulations before ordering to estimate potential fees.

  • If you refuse to pay customs fees and the package is returned to us, you may be responsible for return shipping costs. Refunds for such returns will exclude original shipping costs.

International Carriers

We partner with global carriers like DHL, FedEx, and local postal services to ensure reliable delivery. The carrier used depends on your destination and selected shipping method.

Restricted Destinations

We ship to most countries, but some destinations may be restricted due to shipping regulations or carrier limitations. If your country isn’t available at checkout, contact us at llcfreedomhorizon@gmail.com to explore alternative shipping options.

Risk of Loss

The risk of loss or damage to products passes to you once the package is handed over to the shipping carrier. To protect your order:

  • Use trackable shipping methods for returns.

  • Consider insuring high-value orders to safeguard against loss or damage.

  • Contact us immediately if your package is lost, damaged, or delayed, and we’ll assist with claims or replacements.

If you receive a damaged or incorrect item, refer to our Refund and Return Policy on freedomhorizon.shop for instructions on obtaining a replacement or refund at no additional cost.

Common Shipping Questions

Can I change my shipping address after placing an order?

If your order hasn’t been processed, we may be able to update the shipping address. Contact us immediately at llcfreedomhorizon@gmail.com or +8484916037868. Once the order has shipped, address changes are not possible.

What should I do if my package is delayed?

If your package is delayed beyond the estimated delivery time, check its status using the tracking number provided. If you need assistance, contact us at llcfreedomhorizon@gmail.com, and we’ll work with the carrier to resolve the issue.

Can I combine multiple orders to save on shipping?

If you’ve placed multiple orders that haven’t been processed, contact us immediately to see if we can combine them and adjust shipping costs. Once orders have shipped, combination is not possible.

Do you offer free shipping?

We occasionally offer free standard shipping on orders above a certain amount (e.g., $50 or more). Check freedomhorizon.shop or sign up for our newsletter to stay updated on free shipping promotions.

What happens if my package is lost or damaged?

If your package is lost or damaged during transit, contact us at llcfreedomhorizon@gmail.com with your order number and details. We’ll work with the carrier to investigate and provide a replacement or refund as per our Refund and Return Policy.

Tips for a Smooth Shipping Experience

To ensure your order arrives without issues:

  • Verify Your Address: Double-check your shipping address at checkout to avoid delays.

  • Choose the Right Method: Select a shipping method that balances speed and cost based on your needs.

  • Track Your Order: Use the tracking number provided to monitor your package’s progress.

  • Contact Us for Support: If you encounter any issues, reach out to our team for prompt assistance.

Our Commitment to You

At Freedom Horizon LLC, we’re dedicated to delivering an exceptional shopping experience, from browsing our website to receiving your order. Our shipping process is designed to be fast, reliable, and transparent, reflecting the same quality and care that define our clothing, cowboy hats, mugs, and bottles. With trusted carriers and Stripe’s secure payment system, we ensure your order is handled with the utmost professionalism.

If you have any questions about shipping or need help with your order, our support team is here for you. Contact us at llcfreedomhorizon@gmail.com, +8484916037868, or through the contact form on freedomhorizon.shop. We’re available Monday through Friday, 9:00 AM to 5:00 PM MST, to ensure your shipping experience is seamless.

Join the Freedom Horizon Community

Thank you for choosing Freedom Horizon LLC. We invite you to explore our full collection at freedomhorizon.shop and join our community of customers who value quality, creativity, and individuality. Follow us on social media (@FreedomHorizonLLC) for updates, promotions, and inspiration on how to style our products.

We look forward to delivering your order and making your shopping experience as bold and authentic as our brand.